Frequently Asked Questions
ORDERS AND ShippING
You can report problems with an order through your account dashboard.
- Log into your webstore account
- Open a Support Ticket
- Use the Order Number in the Subject Line
- Describe the problem in detail
- Send your ticket
Be aware that for returns we will require a photo to be submitted with your problem report to begin processing. It is always best to include photos with your initial problem report to avoid delays.
If something arrives damaged, attach a photo of the damaged goods and damaged packaging, to a support ticket. We will be in touch and most of the time we’ll gladly send a replacement at no cost to you.
Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address: Lidostas parks, Marupes novads, Latvia LV-1500.
Beyond being careful about the activities that you participate in while wearing the garment, washing the garment also is stressful on the prints and will show wear over time. If you turn your garment inside-out and wash in cold water, this will help to extend the life of the printed area.